GRIEVANCE REDRESSAL
The Grievance Redressal Forum at Assabah Arts and Science College aims to provide students with a fair and efficient mechanism for addressing their grievances. It operates in four stages, beginning with resolution attempts at the class tutor or mentor level and escalating to higher levels if necessary.
VISION
Our vision for grievance redressal is to cultivate an environment where every concern is acknowledged, valued, and addressed with integrity. We envision a campus where individuals feel empowered to voice their grievances, confident in the knowledge that they will be heard and responded to promptly and equitably. Through our commitment to transparency, empathy, and accountability, we strive to foster a culture of trust and mutual respect, promoting a harmonious and inclusive community where everyone can thrive.
MISSION
Our mission for grievance redressal is to establish a robust and accessible mechanism that facilitates the resolution of grievances efficiently and fairly. We are dedicated to providing a structured platform for individuals to express their concerns, ensuring that all complaints are handled with confidentiality, sensitivity, and impartiality. By conducting thorough investigations and implementing appropriate actions, we aim to uphold justice, prevent recurrence of grievances, and uphold the values of our institution. Through continuous evaluation and improvement, we endeavor to strengthen our grievance redressal process, fostering a supportive and conducive environment for all members of our community.
Class Tutor/Mentor Level
• Responsibility: Class tutors or mentors are responsible for addressing grievances raised by students within their respective classes.
• Resolution Attempt: The tutor/mentor endeavors to resolve the grievance through direct communication and mediation.
• Timeframe: Grievances should ideally be resolved at this stage within a reasonable timeframe, typically not exceeding
Department Level Grievance Redressal Cell
• Responsibility: If the grievance cannot be resolved at the class tutor/mentor level, it is escalated to the Department Level Grievance Redressal Cell.
• Composition: The cell consists of faculty members appointed by the department head to handle grievances.
• Investigation and Resolution: The cell conducts a thorough investigation into the grievance and strives to reach a resolution.
• Timeframe: Grievances should be addressed at this stage within from the date of escalation.
Collegiate Grievance Cell
• Responsibility: Grievances that remain unresolved at the department level are forwarded to the Collegiate Grievance Cell.
• Composition: The cell comprises senior faculty members and administrative staff designated by the college administration.
• Further Investigation and Resolution: The Collegiate Grievance Cell conducts additional investigation if necessary and seeks to resolve the grievance effectively.
• Timeframe: Grievances escalated to this stage should be resolved within from the date of referral.
General Regulations and Policies
• Confidentiality: All grievance-related information is treated with utmost confidentiality to protect the privacy of the parties involved.
• Impartiality: The Grievance Redressal Forum ensures impartiality and fairness in addressing grievances, irrespective of the parties involved.
• Feedback Mechanism: Students are encouraged to provide feedback on the grievance redressal process to facilitate continuous improvement.
• Compliance: All decisions and actions taken by the Grievance Redressal Forum are in compliance with the college's policies and regulations.
Conclusion
The Grievance Redressal Forum at Assabah Arts and Science College is committed to promoting a supportive and harmonious academic environment by promptly addressing student grievances through a structured and transparent process.
This framework outlines the procedures, regulations, and policies governing the grievance redressal process at the college, ensuring that student concerns are addressed effectively at various levels of escalation.